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Refund policy

Refund & Return Policy

Last updated: September 19, 2026

Thank you for buying CaliFino. Because of the nature of alcoholic beverages and applicable state and carrier regulations, all alcohol sales are generally final except where required by law. Please review the information below regarding damaged shipments, returned packages, and refund processing.

Alcohol orders placed on this website are fulfilled and supported by a licensed retailer in the BarBank retailer network. Where applicable, the licensed retailer is the seller of record. CaliFino Tequila does not sell alcohol through this website.

No returns or exchanges

Returns and exchanges are not accepted on spirits, limited or allocated releases, sale or discounted items, gift sets or bundles, or seasonal and specialty items. Once an order is placed and processing has begun, it may not be possible to cancel or modify it. Refunds or replacements may be issued only where required by law or where the licensed retailer determines a resolution is appropriate.

Reporting an issue

If your order arrives damaged, leaking, broken, or incorrect, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damaged or incorrect items
  • Photos of the outer shipping box and internal packaging

Refund, replacement, or credit determinations are made by the licensed retailer in accordance with applicable law and retailer policy. Issues are reviewed case by case, and where appropriate we coordinate with the licensed retailer on resolution options.

Adult signature required (21+)

  • An adult aged 21 or older must be present at delivery.
  • A valid government-issued photo ID is required.
  • An adult signature is required. Packages cannot be left unattended.

Refund eligibility on returned packages

If a package is returned because of failed delivery attempts, no eligible adult present, incorrect or incomplete address information, or refusal to sign:

  • Up to a 20% restocking fee may be deducted from any eligible refund.
  • Original shipping charges are non-refundable.
  • Carrier return or handling fees may be deducted.
  • Approved refunds typically process within 10 to 15 business days after return and inspection.

Lost, delayed, or stolen packages

Once a shipment is accepted by the carrier, delivery timing and handling are controlled by the carrier. Carrier delays, weather disruptions, or packages marked as delivered may not be eligible for refunds or replacements. Packages marked as delivered are generally considered fulfilled unless a carrier investigation determines otherwise. We may assist with carrier research or claims where possible, but outcomes and reimbursement are not guaranteed. If Shipping Protection was added at checkout, packages marked delivered but not received may be reviewed under that program.

Shipping Protection

At checkout you may add Shipping Protection, an optional delivery protection program offered by BarBank for 5% of your order value. When added, eligible orders that are lost or damaged in transit may qualify for a refund, replacement, or credit, reviewed case by case and coordinated with the licensed retailer where appropriate, without waiting for the carrier's standard claims timeline. Shipping Protection is optional and the 5% charge is non-refundable. If it is not added, the standard carrier timelines above apply.

Fraud and misuse

Refunds, replacements, or credits may be denied in cases of suspected fraud, abuse, repeated claims, or violation of this policy.

Contact support

For help with an order or to report an issue, contact BarBank at info@barbank.com, or reach CaliFino through our Contact page. Your request may be reviewed and handled by the licensed retailer in the BarBank retailer network.